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User profile for user: balogunshoye
balogunshoye Author
User level: Level1 12 points
Dear Apple Support,
I have just received billing to my AmEx credit card with Apple.com/billing/hollyhill, that I didn't authorise or aware of.
I do not recognize this purchase, how do I get a refund for the £9.00 on my AmEx card?
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 17
Posted on Feb 19, 2024 10:22 PM
Question marked as Top-ranking reply
User profile for user: Allan Jones
Allan Jones
User level: Level9 70,802 points
Posted on Feb 20, 2024 10:28 AM
Based on many similar posts here, if your purchase history does NOT show the purchase by you or people in your Family Sharing, it is a scam that has been around for 10 years. Scammers spoof Apple and their different locations—Cupertino is the most common but I've seen HollyHill and the Jakarta and Sydney corporate offices as well. Sometimes they use a phone number instead.
If Apple shows no record of the charge in your purchase history, they cannot help. Start with AMEX. When we had similar suspicious charges on AMEX, their personnel had the charges identified as bogus and confirmed my wife's card number been compromised and issued her a new number, all in under 24 hours.
Another senior member found this article:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
and later I found this one:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
View in context
Similar questions
- Billing enquiryMy amex has been billed £38.99 from Apple.com/bill. Hollyhill. on 3rd May 2020. have not made any transaction with you for months. Please refund immediately. thank you. Keith Rodgerson 4061
- Mistaken billingHiWe were charged by apple.Com for something we don’t know. The card number 4169-58**-****-0902Amount is 10,99usdOn 21.11.22 at 23:02Please refund my money because I am not subscribed for anything to be charged.Thanx for understandingwaiting for feedback 2303
- PaymentsApple.com has charged from my amex credit card several time without my approval. I have not done any purchase or downloads from apple and this is really disappointing. this month they have charged $124.91 from my credit card without my knowledge. Please refund these transaction as i have not done any purchase. 1871
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Question marked as Top-ranking reply
User profile for user: Allan Jones
Allan Jones
User level: Level9 70,802 points
Feb 20, 2024 10:28 AM in response to balogunshoye
Based on many similar posts here, if your purchase history does NOT show the purchase by you or people in your Family Sharing, it is a scam that has been around for 10 years. Scammers spoof Apple and their different locations—Cupertino is the most common but I've seen HollyHill and the Jakarta and Sydney corporate offices as well. Sometimes they use a phone number instead.
If Apple shows no record of the charge in your purchase history, they cannot help. Start with AMEX. When we had similar suspicious charges on AMEX, their personnel had the charges identified as bogus and confirmed my wife's card number been compromised and issued her a new number, all in under 24 hours.
Another senior member found this article:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
and later I found this one:
https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam
Link
User profile for user: Urquhart1244
Urquhart1244
Community+ 2024 User level: Level10 141,650 points
Feb 20, 2024 12:15 AM in response to balogunshoye
Please verify your purchase history, from Apple’s records. That will give details on any charge to your Apple ID account, ordered by date. Do you see the matching charge there? What product or service does it specify?
View your purchase history for the App Store and other Apple media services - Apple Support
Also review:
If you don't recognize a charge - Apple Support
See your subscriptions overview - Apple
If you want to cancel a subscription from Apple - Apple Support
Request a refund for apps or content that you bought from Apple - Apple Support
Dear Apple Support,
This is not Apple Support. This is a user-to-user forum. The best we can do, is to point you in the right direction for a next step.
To contact Apple Support, see: Contact Apple for support and service - Apple Support
Link
User profile for user: lukairure46
lukairure46
User level: Level1 109 points
Feb 20, 2024 12:40 AM in response to balogunshoye
That descriptor on your statement is totally unhelpful. 🙄 The good news is….I don’t think it’s a scam.
I googled ‘hollyhill’ and found this thread.
What is hollyhill? - Apple Community
Here’s a screenshot of the most useful response.
My guess is it’s an annual subscription renewal or something similar. Contact Apple for the deets.
Link
What is Hollyhill, why did Apple.com bill me?