What is Hollyhill, why did Apple.com bill… (2024)

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User profile for user: balogunshoye

balogunshoye Author

User level: Level1

12 points

Dear Apple Support,

I have just received billing to my AmEx credit card with Apple.com/billing/hollyhill, that I didn't authorise or aware of.

I do not recognize this purchase, how do I get a refund for the £9.00 on my AmEx card?

[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 17

Posted on Feb 19, 2024 10:22 PM

Question marked as Top-ranking reply

User profile for user: Allan Jones

User level: Level9

70,802 points

Posted on Feb 20, 2024 10:28 AM

Based on many similar posts here, if your purchase history does NOT show the purchase by you or people in your Family Sharing, it is a scam that has been around for 10 years. Scammers spoof Apple and their different locations—Cupertino is the most common but I've seen HollyHill and the Jakarta and Sydney corporate offices as well. Sometimes they use a phone number instead.

If Apple shows no record of the charge in your purchase history, they cannot help. Start with AMEX. When we had similar suspicious charges on AMEX, their personnel had the charges identified as bogus and confirmed my wife's card number been compromised and issued her a new number, all in under 24 hours.

Another senior member found this article:

https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam

and later I found this one:

https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam

View in context

Similar questions

  • Billing enquiryMy amex has been billed £38.99 from Apple.com/bill. Hollyhill. on 3rd May 2020. have not made any transaction with you for months. Please refund immediately. thank you. Keith Rodgerson 4061
  • Mistaken billingHiWe were charged by apple.Com for something we don’t know. The card number 4169-58**-****-0902Amount is 10,99usdOn 21.11.22 at 23:02Please refund my money because I am not subscribed for anything to be charged.Thanx for understandingwaiting for feedback 2303
  • PaymentsApple.com has charged from my amex credit card several time without my approval. I have not done any purchase or downloads from apple and this is really disappointing. this month they have charged $124.91 from my credit card without my knowledge. Please refund these transaction as i have not done any purchase. 1871

3 replies

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Question marked as Top-ranking reply

User profile for user: Allan Jones

Allan Jones

User level: Level9

70,802 points

Feb 20, 2024 10:28 AM in response to balogunshoye

Based on many similar posts here, if your purchase history does NOT show the purchase by you or people in your Family Sharing, it is a scam that has been around for 10 years. Scammers spoof Apple and their different locations—Cupertino is the most common but I've seen HollyHill and the Jakarta and Sydney corporate offices as well. Sometimes they use a phone number instead.

If Apple shows no record of the charge in your purchase history, they cannot help. Start with AMEX. When we had similar suspicious charges on AMEX, their personnel had the charges identified as bogus and confirmed my wife's card number been compromised and issued her a new number, all in under 24 hours.

Another senior member found this article:

https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam

and later I found this one:

https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam

Link

User profile for user: Urquhart1244

Urquhart1244

Community+ 2024

User level: Level10

141,650 points

Feb 20, 2024 12:15 AM in response to balogunshoye

Please verify your purchase history, from Apple’s records. That will give details on any charge to your Apple ID account, ordered by date. Do you see the matching charge there? What product or service does it specify?

View your purchase history for the App Store and other Apple media services - Apple Support

Also review:

If you don't recognize a charge - Apple Support

See your subscriptions overview - Apple

If you want to cancel a subscription from Apple - Apple Support

Request a refund for apps or content that you bought from Apple - Apple Support

Dear Apple Support,

This is not Apple Support. This is a user-to-user forum. The best we can do, is to point you in the right direction for a next step.

To contact Apple Support, see: Contact Apple for support and service - Apple Support

Link

User profile for user: lukairure46

lukairure46

User level: Level1

109 points

Feb 20, 2024 12:40 AM in response to balogunshoye

That descriptor on your statement is totally unhelpful. 🙄 The good news is….I don’t think it’s a scam.

I googled ‘hollyhill’ and found this thread.

What is hollyhill? - Apple Community

Here’s a screenshot of the most useful response.

What is Hollyhill, why did Apple.com bill… (6)

My guess is it’s an annual subscription renewal or something similar. Contact Apple for the deets.

Link

What is Hollyhill, why did Apple.com bill me?

What is Hollyhill, why did Apple.com bill… (2024)

FAQs

What is Hollyhill, why did Apple.com bill…? ›

Hollyhill is the location of one of Apple's billing centers. This support article explains the charge in general terms and has links to Apple Support if you have further questions or concerns. this is probably an app or purchase within an app, that you have bought.

Why am I getting a charge from my Apple.com bill? ›

Apple.com/bill appears on your billing statement when you buy an app, music, movie, or other content from Apple. It also appears when a subscription renews and when a family member buys apps or content from Apple.

What is Holyhill? ›

Holy Hill National Shrine of Mary, Help of Christians, Erin, Wisconsin, also known as Holy Hill and listed as that on the National Register of Historic Places. Holy Hill, a hill in Berkeley, California which is the site of a number of seminaries and the library of the Graduate Theological Union.

Why is Apple deducting money from my account? ›

Apple.com/bill will appear on your billing statement when you buy music, films, apps or other content from Apple. It will also appear when a subscription has been renewed and when a family member has bought apps or content from Apple.

What has Apple charged me for? ›

How to see what you were charged for. To see your purchase history, go to reportaproblem.apple.com. Sign in with your Apple ID. A list of purchases appears.

How do I figure out what Apple is charging me for? ›

Sign in with your Apple ID and password. A list of your recent purchases appears. If you're not sure what you were charged for but you know the amount of the charge, search for the amount. If you're looking for information about older purchases, find your purchase history in Settings or Account Settings on your device.

Why do I have so many random charges from Apple? ›

If you use purchase sharing, transactions that you don't recognize might be purchases made by other people in your Family Sharing group. Ask the members of your Family Sharing group if they made the transaction that you don't recognize. Learn about shared purchases.

What is Hollyhill Apple Bill? ›

Hollyhill is the location of one of Apple's billing centers.

What is Holy Hill known for? ›

Originating as a pilgrimage site for Marian devotions, Holy Hill continues as a place of devotion and worship. Since 1906, Discalced Carmelites, members of a Roman Catholic religious order, have overseen the site. However, a religious presence was established at the site beginning in the mid-1800s.

What is the meaning of the Holy Hill? ›

The holy hill was the site of Jerusalem's temple. As the people made their way up to the temple, the place where they worshipped God, they were preparing to meet with God. David reflects on who may dwell in God's sanctuary and live in the Presence of God – one whose walk is blameless.

Why does Apple keep charging me when I have no subscriptions? ›

It's possible that the charge may have been fraudulent and not made by Apple at all. Your bank will be able to advise you on what to do next. If you find yourself looking at your bank statement and wondering, 'why does Apple keep charging me?

How do I stop my Apple.com bill? ›

On an iOS devce (iPhone, iPad, etc):
  1. Open "Settings"
  2. Access your Apple/iCloud account by selecting your profile at the top of the page.
  3. Select "Subscriptions"
  4. Under "Active", select the subscription you would like to cancel.
  5. Select "Cancel Subscription" at the bottom of the page.

How can I stop Apple from taking money from my account? ›

Subscriptions on your Android device

You can cancel Apple Music on the web, and cancel Apple TV+ on the web. To cancel other subscriptions billed by Apple, use a Windows PC or Apple device.

How do I contact Apple about unknown charges? ›

On your iPhone, open the Wallet app and tap your Apple Card. On your iPad, go to Settings and tap Wallet & Apple Pay. Under Latest Card Transactions, tap the transaction that you want to report. Tap it again, then tap "Report an Issue."

How do I see my Apple subscriptions? ›

How do I locate and manage my Apple App Store subscription?
  1. From the Home Screen of your iOS device, tap the App Store icon.
  2. Tap the account icon in the upper right corner.
  3. Tap your name to enter your Account Settings.
  4. Tap Subscriptions.
  5. Tap HISTORY Vault to view, edit or update your subscription details.

Why does Apple keep taking money from my bank? ›

Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple ...

How do I get rid of Apple com charge? ›

You can cancel a subscription from Apple, or a subscription you purchased in an app, directly in the App Store on your device.

How do I stop Apple from taking money from my account? ›

Subscriptions on your Android device

You can cancel Apple Music on the web, and cancel Apple TV+ on the web. To cancel other subscriptions billed by Apple, use a Windows PC or Apple device.

How do I get my money back from Apple Com Bill? ›

How to request a refund
  1. Sign in to reportaproblem.apple.com.
  2. Tap or click "I'd like to," then choose "Request a refund."
  3. Choose the reason why you want a refund, then choose Next.
  4. Choose the app, subscription, or other item, then choose Submit.
Mar 7, 2024

Is Apple.com bill 866-712-7753 legit? ›

That billing is a known scam. Your credit card has been compromised.

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